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Premium Trial is Expiring. Ready to Pay for Standard

unknown

Our premium trial is expiring. We have tested and researched features and are ready to pay for Standard. How do we move to the paid Standard without losing any of the work we did in the Premium trial. For example, we have advanced checklists in use (available in Standard). If we allow Premium to expire in order to "downgrade and then upgrade" to paid Standard, what happens to our checklist data?

Please advise

Thanks,

Scott

Accepted answers

Emre Bodur

I don't believe that Atlassian is deleting data by switching licensing because of that reason. Deleting data is more painful for a Software Vendor than only blocking access to premium features.

Alex W_jr9vvs

Hey @[deleted], you can't move to Standard while on the trial, so you'd need to let Premium expire, then start Standard immediately. Your Advanced Checklist data shouldn't be lost, and will reappear once you start Standard, as well as other features such as Custom Fields. There's also a 24 hour grace period where you can quickly change.

All comments

Emre Bodur

I don't believe that Atlassian is deleting data by switching licensing because of that reason. Deleting data is more painful for a Software Vendor than only blocking access to premium features.

Alex W_jr9vvs

unknown

Thank you @Alex W

Our premium trial is expired now and we will pay for Standard. One problem though is our Trello workspace does not show up in the Atlassian account where our company's admin goes to make payments? She can see our Jira and Confluence applications but not the Trello I have been using with my team. I did use our company address when starting the Trello free version and Premium trial. Who can assist with this? I have created a ticket but have not received a response.

unknown

Thanks @Emre Bodur

Atlassian has confirmed same (data will be available once the upgrade is completed)

CherylR78

@Alex W - is there no way to move to Standard from the Premium trial before the trial ends? I will not be available on the day the trial ends to hurry up and switch to Standard (on vacation/will be offline) and more importantly, I want to add a second user to my workspace now, and so I need to get on a paid plan to do that. Could really use some help on this.

Alex W_jr9vvs

@CherylR78 - we're working on the use case of moving to Standard while on a Premium free trial. You can add users to your workspace at any time though, you don't need to be on a paid plan to do this: https://help.trello.com/article/715-inviting-people-to-a-workspace

If you're still having issues, I recommend raising your own thread in the Community or raising your issues with Trello Support