What permission do I need for "Add Incident Timeline" via API?

Question

Hi,

Whenever I try to Add Incident Timeline, I get error 40301. What should I change in the API Key's permission to allow Add Incident Timeline?

Attached are the URL, Header, Body, Response and Permission I used.

Thank you!

Regards,

Benson

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URL and Header

Body and Response

API Key Permissions

andy_chu · Answer

Hi @Connor Eyles ,

Are you mean Opsgenie Admin needs to provide global API to our user instead of team API Key?

If so, the permission of global API Key will be too much

Benson Polican · Answer

Hi @Connor Eyles

I'm a bit confused, the Incident I'm trying to add timeline to was created by the same Team API Key. Why can't I add a timeline for it using the same Team API Key?

Thank you!

Regards,

Benson

Connor Eyles · Answer

Hi @Benson Polican

Thanks for reaching out :)

The message "Team API Keys are not authorized to perform this action" is because you would be using an API key that is assigned to a team.

Please keep in mind that the API keys of the team integrations can only be used for the alerts/incidents of the specific team and the team-based configurations, whereas the API keys of the global integrations can be used for all of the API requests, including account-based configurations.

You would need to create a new API integration that is not assigned to a team to make these API requests.

More information can be found here.

Thanks,

Connor