Free trial ended on a paid Premium

Question

Hi people!

We have a paid premium package... instead of that, now we have ir our work space a sign that says "the free trial of Premium is ended". Why???

We already paid 1 year of Premium for 25 members, we have 14 boards and 1 work space.

Thanks for your help!

Matthew Davis_8iuwch · Answer

Thanks, @cdb I opened a ticket and got a response to clear cache, which worked. Glad it's a known bug. Thanks again!

cdb · Answer

Hi @Giannina Rositto

This is a known display bug on our end that we are working on fixing - if your account is already paid, you can safely close the banner and your account should be fine.

If you have any other issues, please open a support ticket via trello.com/contact and we'll help you out.

Wojciech Smoliński · Answer

It's looks like the bug is affecting only boards created before Business Class to Premium conversion.