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Adding Jira issues to ideas

Zuzana Sekerova_6b1bgh

We have an integration between Help Scout (our support platform) and Jira Software. Our support team creates Jira issues in a specific project and we track the number of linked support issues. These would be prime candidates to add to Jira Product Discovery ideas as links - I know when I paste the entire link, I can link it that way and two-way link is created. it would be great if I could also just type jira issue key and it expanded the way jira software comments recognize it's a jira key you just typed.

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Tanguy Crusson

Hi Zuzana,

Where would you like to type the Jira issue key?

This is how Jira Product Discovery works with Jira issues today for prioritization: Video demo

Jonathan Hau_z7minn

Hi Tanguy,

I have a similar problem where I have thousands of tickets residing in Jira that I need to import and attach to Ideas within JPD. Thank you for making this video. I think this is helpful.

Your bulk migration tool in JPD could use some improvement though. I find it odd that it uses a CSV file to import when more commonly, I'm moving existing Jira tickets from other Software Dev Jira Projects into a JPD Ideas list.

Tanguy Crusson

Hi @Jonathan Hau , I'm not sure I understood your feedback: have you tried moving existing Jira tickets to Jira Product Discovery using bulk issue move? That should work.

Tanguy Crusson

Oooh I get it - you want to create new ideas AND attach existing tickets to them. hmm, yes, we don't have a good way to do that.

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