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Power-up Jira / Trello authorization not working

Erwan_aty3cj

After adding Jira power-up, I have to enter the Jira URL in Trello. After clicking on "Connect to Jira", from here I observed two behaviours:

- Yesterday: the Atlassian webpage opens on the homepage but nothing else happens from there.

- Today: I didn't change anything but a page opens to show a message "Trello is connecting to Jira". A few seconds later I have the following error displayed on the screen

"Error while validating tenant and addon enabled"

Accepted answers

All comments

Thao Vu

I got the same issue, want to know how to fix it.

Michael Christensen_u3oh8o

I have the same issue also.

Alex W_jr9vvs

Hi all, this issue has now been fixed. We're sorry for the inconvenience this caused. If you're still experiencing an issue, shoot us a ticket in Trello Support - https://trello.com/contact

Andrea Crawford

There was a bug that has since been fixed. Can you confirm it's now working as expected?

Michael Christensen_u3oh8o

Works for me now.

Erwan_aty3cj

Unfortunately, I still have the error:

"Error while validating tenant and addon enabled"

Alex W_jr9vvs

Hey @Erwan, can you raise a ticket in Trello Support? https://trello.com/contact