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Where'd the 60-day trial for Premium go?

Charese Gainor

I'm aware of the changes from Teams to Workspaces and received the emails and saw banners about "Your new Workspace will get 60 days of Premium for free + access to a 60% discount for a year."

I have one more month of Gold already paid and had yet to decide which workspace to use the Premium trial on. None of my workspaces have premium. Come this morning, the banner is gone along with the option for choosing which Workspace to use the Premium on?

Did I completely miss my chance to assign Premium to a specific Workspace? Did I lose out on the 60-day premium altogether?

Accepted answers

Alex W_jr9vvs

Hi Charese, you should still be able to apply the deal on one of your workspaces. Just as an FYI, you weren't supposed to wait until your Gold subscription ended to apply this, as we're phasing this subscription out.

If you still have the original email sent on August 24, that should provide the link to the page where you can choose which workspace to apply the deal to. If you can't find that, can you raise a ticket at Trello Support so we can take a look? You can raise the ticket at https://trello.com/contact

All comments

Alex W_jr9vvs

Charese Gainor

Hi Alex,

I have the email sent on August 24th but the links go to here and the Trello homepage. My Gold membership is set to expire in late October and had planned to assign the trial this week by Oct 1 (calendar month for billing purposes going forward).

Thank you for the information, I'll raise a ticket.

Charese Gainor

I was able to find this site in my history: https://trello.com/select-team-to-upgrade but does not appear to be accessible from the trello home or account pages.

Alex W_jr9vvs

Hey Charese, can you see if you can apply the trial from this page? https://trello.com/page/gold-promo-free-trial

If not, please raise a ticket with us. Let me know when you do so I can take it and we'll clear this up.

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