OpsGenie and Jira integration

chene

Hi 

 

i have created a simple integration between Jira software to OpsGenie.

in short, once new Jira ticket created new Incident is created on OpsGenie and routed to specific team.

based on specific field on the Jira the Incident created for different responder team.

i wanted to achieve 'switch team' where changing that field on the Jira side, will update the opsgenie incident owner team and notify the right team.

although on Jira webhook the events for issues are created + udpated, nothing happens when i'm changing the group field on the Jira ticket and no incident created or udpated due to that.

is it possible from existing integration or ill need to do some jira automation to trigger API of opsgenie or similar?

 

10x

CL

Samir

Hi @chene !

 

It's not possible to change which teams are responders for an alert in Opsgenie, you can only have it add a team as an additional responder. This is because you can't remove a team as a responder in Opsgenie.

 

If you want to have an additional team added as a responder to the alert in Opsgenie based on the value of that specific field changing in Jira, we should be able to do this using multiple Create Alert actions in the Jira integration to set team(s) as responders based on the value of this field, assuming this field is one of the "default" fields that you can filter on in the Jira integration in Opsgenie?

 

However if this is a custom field which determines which teams(s) in Opsgenie should be responders, then this may not be possible as you can't filter on custom fields in the current Jira integration.

 

I would recommend reaching out to Opsgenie support via support.atlassian.com and we can work with you on setting this up once we have more details!

 

Thanks,

Samir