"Unlimited" really means 10,000 or fewer operations per month

Lori_x1r093

Saying the new Premium plan command runs per month will be "unlimited" is incorrect, because 1) every command contains one or more operations, and 2) the Premium plan has a limit of 10,000 operations per month per user. Therefore the true limit is 10,000 or fewer command runs per month, depending on how many operations a user has in their various commands. I've copied the source of this info from your help site below.

You say on yourwebsite that "you don't generally need to worry about hitting [the operations quota]", but I when I first started using Butler I went through 200 commands in just a few days. It's easy to do when you take advantage of Butler's features, especially the ways you promote doing so. I scaled back to hardly any use of Butler because of the previous limit. If I start using it the way I'd like, I know I'll hit 10,000 operations per month. I think you are being very misleading in calling this "unlimited". Am I misunderstanding something?

From Trello's website page "Butler quotas and limits - Trello Help" (https://help.trello.com/article/1181-butler-features-and-quotas):

In addition to the command runs quota, Butler also enforces an operations quota but it is set high enough so you don't generally need to worry about hitting it. Each command run may use one or more operations. For example, a command may set a label and a due date on a card, and that counts as two operations every time it runs. Most actions consume one operation, but some actions, like sorting a list, may require multiple operations.

The following are Butler quotas for different Trello plans.

	Free	Standard	Premium	Enterprise
Command runs per month	250	1,000	Unlimited	Unlimited
Operations per month	2,500	20,000	10,000 per paid user, capped at 250,000	10,000 per user
Quota pooling	Pooled for all Workspace members	Pooled for all Workspace members	Pooled for all Workspace members	Pooled across all Enterprise members

Note: Quotas reset on the first day of every month at midnight GMT (Greenwich Mean Time).

Alex W_jr9vvs

Hi Lori,

You're right - the operations per month are not unlimited. Our Pricing page says for both Premium and Enterprise, you receive 'Unlimited automated command runs', not unlimited operations. Each command may have one or more operations. 

If you hit the operations limit in your first days of using automation, this is probably because you were testing out commands, which would of course increase the number of operations you have. I'm guessing you were also at a lower limit of operations and command runs, which would've been part of the problem. 

I work for the support team, and we very rarely have Enterprise users tell us they hit their Operations limit, who, up until a couple of days ago, were the only users that had unlimited Command Runs. If they do go over, we do have the ability to adjust the Operations limit for that month - but we do this sparingly, and we don't do this every month for users - not that we get the same users reporting that they're using their full operations each month. On top of that, we sometimes look at your automations if it's a recurring problem, and see if there's more efficient ways to do what automations have been set as with less operations or another solution. 

For context, free users, before the changes released this week, had a limit of 50 command runs and 500 operations - so yeah, it would definitely be easier to run through that limit. I can see you had Gold, which was 200 command runs and 2000 operations, not as easy to hit the limits as a Gold membership but still only 20% of the operations limit for Premium/Enterprise users. You've also mentioned you went through 200 commands, not operations. 

So to summarise - yes, command runs are unlimited while operations are not, but you'd have to be trying really hard to be hitting that, and if you do hit that limit, you'll see that your other users have their own 10000 limit, and as long as the full workspace doesn't hit 250000 operations, you should be sweet!