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Downgrade Plan

Ranieri G Von Dentzsch

Hi! We are only 3 Trello users in a company, today we have a Premium subscription, but we only use 9 frames on 3 desktops. Should we downgrade to Standard, or use Free? How to downgrade, I tried and do not accept anything other than Premium.

Accepted answers

Anna Saraceno

Hi @Ranieri G Von Dentzsch !

Great questions. When choosing the Trello plan that's right for your team, it comes down to what features you want and what budget you have.

Free Workspaces are subject to a 10-board limit. When you say "9 frames on 3 desktops", are you saying your team has 9 boards? Regardless, it sounds like you may be below the 10 board limit, but this is something to keep in mind when choosing a plan.

Next it comes down to budget and features. It's best to compare plans at trello.com/pricing, but I'll highlight some that may be of interest:

Standard ($5 per user per month when paid annually, $6 per user per month when paid monthly)

Unlimited boards
Advanced checklists (ability to assign members and due dates to individual checklist items)
Custom Fields (now a core feature in Standard, Premium, and Enterprise)
250 MB per file attachment (only 10 MB in free Workspaces)
1000 automated command runs per month

Premium ($10 per user per month when paid annually, $12.50 per user per month when paid monthly)

All Standard features, plus:

Dashboard view
Timeline view
Table view
Map view
Unlimited automated command runs
Workspace-level features like collections and templates
Admin and security features
Priority support
...and more

If you decide Premium is not the right plan for you, you can switch to Standard or downgrade to free via your Workspace's billing tab. Instructions for switching from Premium to Standard, or for canceling Premium altogether, are available here: https://help.trello.com/article/836-change-or-cancel-your-trello-plan

Note: If your billing page does not have the "Explore plans" button as shown in the help doc, it likely means either you're on a Premium free trial or you're on an outdated version of Business Class. Let me know if that's the case and I can help guide you from there.

I hope this helps!

All comments

Anna Saraceno

Hi @Ranieri G Von Dentzsch !

Great questions. When choosing the Trello plan that's right for your team, it comes down to what features you want and what budget you have.

Next it comes down to budget and features. It's best to compare plans at trello.com/pricing, but I'll highlight some that may be of interest:

Standard ($5 per user per month when paid annually, $6 per user per month when paid monthly)

Unlimited boards
Advanced checklists (ability to assign members and due dates to individual checklist items)
Custom Fields (now a core feature in Standard, Premium, and Enterprise)
250 MB per file attachment (only 10 MB in free Workspaces)
1000 automated command runs per month

Premium ($10 per user per month when paid annually, $12.50 per user per month when paid monthly)

All Standard features, plus:

Dashboard view
Timeline view
Table view
Map view
Unlimited automated command runs
Workspace-level features like collections and templates
Admin and security features
Priority support
...and more

I hope this helps!

Vicki_u6gk86

Hi, piggybacking on this thread. I don't seem to have a billing tab to check my plans and consider what I want to do with my account when the change happens. I am on the original premium plan, but for some reason just cant see this information. Is it best to wait till the change over when I should be on the free trial in order to chose my plan going forward?

Anna Saraceno

Hi @Vicki ! Thanks for the question. I can think of a few reasons why you may not see a billing tab. Let me know if any of these seem applicable:

Are there other members in your Workspace? If so, it's possible another member is the Workspace admin and you are a "normal" member, meaning you don't have access to billing information and actions. If this is the case, you'll need to contact the Workspace admin and ask for them to either give you admin privileges, or ask them to go to the Workspace billing tab to check the plan and take action from there (info about the Workspace Members tab here).
Is it possible you're looking for the billing tab on your profile page rather than the Workspace page? We've started the process of sunsetting our Gold offering, and billing for Gold existed on a billing tab that was on a user's profile page (accessed by clicking your avatar in the upper right corner, then clicking "Profile and visibility"). For users who have never subscribed to Gold, this billing tab is now gone since it was only related to Gold subscriptions and we no longer sell Gold.

If neither of these seem applicable, please let me know and we can potentially get some help from Trello support.

Vicki_u6gk86

@Anna Saraceno thank you, this weirdly didn't work but I managed to find the page / tab by clicking on the 'review account' link in an old invoice email! Thanks for taking the time to look at this issue!