No email notifcation for emails sent to a board

Question

It's strange, but I don't seem to get notifications when someone adds a card to a board by sending an email to the board.

I've set up "watch the whole board", but neither do I get a "red bell", nor an email notification. The card added per email just arrives calmly in the left most list.

This is regardless of whether I have the board open in Trello or Trello open at all.

What am I doing wrong?

Lara · Answer

Hi Joanne,

I can see that emails have been successfully delivered to your email address. Can you please check your spam folder?

It's important to note that in order to receive notifications, you will need to be watching or subscribed to the card/board/list. More on that in these help articles:

* https://support.atlassian.com/trello/docs/receiving-trello-notifications/
* https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/

All the best,

Lara
The Trello Team

Joanne Bradbury · Answer

Hi, hope that you are well.  We are now also not receiving any emails or red bell notifications, please could you advise?

Many thanks

Joanne

Lara · Answer

Hi Ralf,

Thanks for reaching out!

I checked our logs and can confirm that emails have been sent to your email address. Could you please check your spam folder to see if the message may have ended up there?

If it's not in your spam folder, you may need to contact your network administrators to see if the mail message is being blocked at the network level.

For more details, check out our article on not receiving confirmation emails or password reset emails: https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html

As for the the notification bell, you should definitely be seeing that if you are watching the entire board 🤔

Would you mind reaching out at https://trello.com/contact so we can take a closer look?

Thanks!

Lara
The Trello Team