We are not receiving confirmation email, 3 users of my team are not receiving the confirmation email, once the account is created. Click on send and check spam folder but still.
Hi @Mario Tobar , welcome to the Community!
I've found some accounts related to your site (on a different email domain than your email address) on our mail service's suppression list. For the most recent cases, the mail server sent an error that the accounts didn't exist. This generally happens for new mailboxes; for example when the invitations are sent from Atlassian Cloud before the mailbox is completely configured on your organization's mail server.
I've cleared out all the suppressions for that domain. Please try resending the confirmations now! And let me know if they still don't arrive.
Thanks,Daniel | Atlassian Support
Hi @Daniel Eads
Thanks for your reply, all accounts with problems are under @burntogive.com
we in fact had a domain change last week, from burntogive.com to betterfly.com
Great, thanks for confirming! That is indeed the domain I noticed some errors on and cleared out. The old email addresses do need to be in working order still to receive the change confirmations, if you're having people go individually to https://id.atlassian.com/manage-profile/email to change their email addresses. A redirect at the mail server would work fine (example: accept mail on the @burntogive address, forward it to @betterfly).
Hello @Daniel Eads
Sorry to bother you again, we are still having issue with the confirmation email when a new hire creates a new account with Confluence or Jira, confirmation email won't arrive
We usually have 5 to 10 new hires every month, and the symptoms are the same when they create new accounts with Atlassian.
same isse
Hey @Daniel Eads we are having the same issue. Can you help us? Someone in my team can’t access the account because she never got the email confirmation. Her email is
<Removed by Atlassian>
@Jade Arana this is cleared for the email address you mentioned now.
If someone at your organization can complete the steps in Unblocking Office35 emails for Atlassian Cloud , that will also help prevent the suppression list problem from occurring at your organization again in the future.
Cheers,Daniel
If you've landed on this thread, you likely are having trouble getting invitation emails from Atlassian Cloud (Jira Cloud, Confluence Cloud, Bitbucket Cloud) for yourself or a teammate.
Due to various messages your mail server might have returned when the invitation was sent, Atlassian's mail systems may have paused further emails. Atlassian Support will need to clear this condition for the email address not receiving invitations. This can be cleared up a couple ways:
Ask a new question about email unblocks
If your company uses Office 365 for email, also consider allowlisting emails from Atlassian to proactively prevent future email delivery issues.
Why can't I just comment on this thread?
Only watchers of a thread get notifications of new replies. Starting a new question with the link/button provided above will help the whole support team get a notification of the question. This means you still get help, even if specific Atlassians have taken vacation or changed roles. The team is stronger than any one person!
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