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Unable to access customer channel URL

Akshay Kumar M

HI All,

We have created as JSM and project under it. but unfortunately we are not able to access the customer channel of that project.

We are accessing the customer channel with hostname(same Server where data center is installed) i able to access the URL. but on changes the DNS name and trying. i am not able to navigate to the URL.

Can you please help us on this issue.

Thanks,

Akshay Kumar M

Comments

Nic Brough -Adaptavist-

I am sorry, but this does not make a lot of sense.

You say: "...i able to access the URL. but on changes the DNS name and trying. i am not able to navigate to the URL."

This reads as "I am able to get to the channel on its url, then I change my DNS to resolve it as something else and I can not get to the old url by typing in the new one"

That is exactly what I would expect - if you've changed the DNS, it's going to take you to a different place.

I do think I am misunderstanding the question though. Could you explain it differently? Maybe a set of steps, one simple line at a time, like:

We set up a JSM portal on url https://abc.def/5/portal
I visit that in a browser and it works
We changed DNS so that abc.def resolves to a different server
Visiting the url now results in "page not found"

subramanian.v

@Nic Brough -Adaptavist- to give you more details on the issue Akshay posted, we had enabled SSL from load balancer and were able to access the portal using our https://jira.[servername].com.

But when we try loading to customer channel URL we seeing this issue in developer console.

I still understand, we need to make some changes to the server.xml for internal redirecting. it would be better if you could help us with that.

I am attaching error screenshot and also server.xml

Nic Brough -Adaptavist-

So not what Akshay said at all.

This error happens when you have got the service incorrectly configured, it's not serving everything as secure content.

Look first at the connector settings in the server xml, I suspect you've not set the secure/https/secure port correctly.

subramanian.v

I have attached server.xml

i haven't changed anything default 8080 connector is only enabled

<Service name="Catalina">
<!--
==============================================================================================================
DEFAULT - Direct connector with no proxy for unproxied access to Jira.

If using a http/https proxy, comment out this connector.
==============================================================================================================
-->

<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^\`"<>"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

<!--
==============================================================================================================
HTTP - Proxying Jira via Apache or Nginx over HTTP

If you're proxying traffic to Jira over HTTP, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/4xQLM
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^\`"<>"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="http"
proxyName="<subdomain>.<domain>.com" proxyPort="80"/>

-->
<!--
==============================================================================================================
HTTPS - Proxying Jira via Apache or Nginx over HTTPS

If you're proxying traffic to Jira over HTTPS, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/PTT3MQ
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
==============================================================================================================
AJP - Proxying Jira via Apache over HTTP or HTTPS

If you're proxying traffic to Jira using the AJP protocol, uncomment the following connector line
See the following for more information:

Apache - https://confluence.atlassian.com/x/QiJ9MQ
==============================================================================================================
-->

</Host>
<Valve className="org.apache.catalina.valves.AccessLogValve"
pattern="%a %{jira.request.id}r %{jira.request.username}r %t "%m %U%{sanitized.query}r %H" %s %b %D "%{sanitized.referer}r" "%{User-Agent}i" "%{jira.request.assession.id}r""/>
</Engine>
</Service>