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Configuration Wizard Hangs when creating the database for version 7.2.4

Jason Bullock_jog4xz

I am trying to install Bamboo 7.2.4 using MySQL 5.7.34. This is a new install and new database and thus I am using the configuration wizard to setup. I get to the stage where the wizard is asking to configure the database. Unfortunately, the setup just hangs.

It creates the database, but it gets hung and cannot move to the next stage of the step up.

Help!!

Accepted answers

All comments

Joshua Sneed Contegix

Hi Jason,

Check the database is configured correctly. Incorrect collation, BD user permissions, etc can cause some weird stuff to happen. Cheers!

Jason Bullock_jog4xz

Joshua,

I definitely made sure that the DB is configured as mentioned with the proper character set ( utf8 ) and the proper collation ( utf8_bin). I have created a bamboo user with the proper privileges.

However when I run I am "root" and not bamboo user.

Any thoughts on being a using the dedicated user to run?

Joshua Sneed Contegix

Hi Jason,

It is possible that the setup is not hanging on DB population, but on home directory population and the user may play a part of it.

Are you tailing application logs during setup? There should be a clear delineation between the DB setup and whatever follows it. It may also be worthwhile to check/tail the DB logs to see if Bamboo is still working the DB or if it actually dies.
How is Bamboo being started? Is Bamboo setup as a service or did you setup systemd? (here's the windows service page if needed)
During installation, did you set the home directory and is it's permissions/ownership correct?
Have you checked the catalina log to see if an error appears? The app log should also be in catalina, but additional tomcat stuff will be in there too.

Cheers!

Jason Bullock_jog4xz

Johsua,

Indeed I have Bamboo set up as a service using systemd.

I have created a dedicated user that has the required permissions and tried running as that dedicated user.

I have checked the logs and it does not give me an explicit ERROR that points me in any direction.

Everytime I try and set up I do the following,

external DB > MYSQL > Direct JDC connection > Provide privileged DB user to create DB > it then tells me that it is setting up the DB and just hangs there for hours telling me it is creating the DB