nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Sourcetree Crashes when Cloning a Repository

Jason Harrington

I have been using Sourcetree with two Gitlab repositories for several months without any issues. Recently, I wanted to add a third repository and every time I try to clone the new repository to Sourcetree, it crashes (Sourcetree locks up and I have to use the Task Manager to close it) When I paste the HTTPS address from GitLab, Sourcetree recognizes the repository as a Git repository. A status circle starts spinning next to Advanced options and then Sourcetree freezes up.

The version of Sourcetree that I have installed is 3.4.5. Within the windows event viewer, I have noticed two errors that pop up. My colleague has been able to close the repository on his computer using Sourcetree without any issues. Do you have any ideas why this is happening?

Thanks,

Jason Harrington

Accepted answers

Miro XY

Hi,

I had the same error.

I solved it as follows:

- uninstall version 3.4.5

- delete folder c:\Users\USERNAME\AppData\Local\Atlassian

- instal version 3.4.4 https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.4.4.exe

Miro

All comments

Miro XY

Hi,

I had the same error.

I solved it as follows:

- uninstall version 3.4.5

- delete folder c:\Users\USERNAME\AppData\Local\Atlassian

- instal version 3.4.4 https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.4.4.exe

Miro

Jason Harrington

Miro,

Thank you so much! That fixed my problem.

-Jason

Aidan_c931rc

I encountered this exact same error just recently as well. I found that all I needed to do was actually commit something to the repository (e.g. a readme to the master branch) in order for Sourcetree not to crash when trying to clone. Initially the repository was brand new and empty, which I guess Sourcetree chokes on.

Jason Harrington

Thanks for your response Aidan. If I encounter this again, I will give it a try.

Atanas Harapov

Can confirm when opening a new repository without commits it crashes on version 3.4.6.

G Salas

Also confirmed that trying to clone an empty repository does crash 3.4.5 and 3.4.6.

Thanks for posting this solution!

Tomás_2cu1qf

Hi,

I'm having the same error in version 3.4.6.

I try to clone a repository, paste the URL, checks if it is a Git repository and them crashes the application.

I'm returning to version 3.4.4 as suggested by Miro XY in one of the answers in this thread.

Pavariss Lintha

Thank you , fixed my problem.

Mark Jeffery_88dg1b

As suggested by Aiden:

No need to downgrade to a previous version
Just commit a file (any file) to your repository and Sourcetree will no longer crash on cloning

Hey, Atlassian folk, could we get a fix for this? It's a strong candidate for a really easy fix:

well-defined: just clone a repository with no files in it
reproducible: happens every time!
recently introduced: it didn't happen in 3.4.4, it does happen in 3.4.5...latest (3.4.6)

Just crashing imposes real costs on users (we have to search the web for a solution, downgrade to an older version and/or work around the issue)... and crashing is not a good look!

Thanks

Wojtek Tomalik

if you don't want to revert to an older version of the software, see Aidan's answer below - making sure the repo is not empty worked for me as well.

Reiff_ Michael

This is my Solution (as a git-Rookie):

Create Repository in Bitbucket
Open Sourctree
In Sourctree: click on Terminal (right, top line)
In the Terminal: use the commands cd, cd.. and dir (with TAB) to navigate to an empty Directory
In the Bitbucket-Repository: copy the clone-command: "git clone https://............./test-repo-02.git
Terminal: paste the command and press Enter
Windows-Explorer: go to the Directory and add e.g. a Text-File
Sourctree: Add a new Tab and Add the Directory
You are ready to commit and push the Repository

Hope this helps someone.

Tobias Knauss

Still happens in version 3.4.7.

Oleg Maslennikov

Hi everybody, i had faced with same problem and i found there is a error when you make a git clone via console :

Cloning into 'src'...
warning: You appear to have cloned an empty repository.

So please check your repo on empty and if it's empty just add readme throw web ui

Tobias Arendt_tqi8le

Hi, still the same problem in 3.4.7. It's starting to get embarrassing!

ivan80057891

Thx, this help me to resolve.

Stefan Jonsson_dpolg3

Got the same problem with Sourcetree 3.4.7, did the actions that Miro XY suggested.

Deleted the folder and use version 3.4.4.

krembo99

This crash bug is still alive @Ver.3.4.8 when using other servers ( Gitlab / Gogs / Gitea ) - exactly as OP described - even with non-empty repos.

Silvia Ramos

Hi,

I had the same issue with version 3.4.7. Upgrading to the latest one (3.4.9) solved the problem.

harishismyname

Committing a file doesn't solve the problem in 3.4.9

harishismyname

I am using 3.4.9 and still have the issue.

harishismyname

Adding a file doesn't seem to solve it on 3.4.9

alex zeleksonov

Hi,
still happing in 2022, version 3.4.9 it pretty sucks, could fix this

cloning repo from remote URL (amazon)

harishismyname

Exact remote and version for me too. Still have the problem.

selecters75

This also worked for me

Tommy Hamel_0n1rf2

Anyone got a solution on this i got a user he got the exactly same think and i do all the answer i see on the website and nothing work. I can do the cloning with the terminal but i cannot do it directly in Sourcetree. My version is the latest one 3.4.11 and I got Windows 11 at the latest version too. I really don't know why i cannot clone with Sourcetree can anyone help me please ?

Stefan Jonsson_dpolg3

Use the old version 3.4.4 as mentioned, that should work.

Tommy Hamel_0n1rf2

I use the 3.4.4 and the first clone working but if i restart the computer Sourcetree never open again after.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

sourcetree

atl-gruland

bug