Is it possible to edit the "on-call rotation" emails on a per schedule basis?

Stephen Solomon

We have a rotating weekly on-call schedule and a separate rotating weekend schedule in our IT team. I'm trying to find where I can edit the email that's sent that alerts that they're about to be on a weekend shift, as the default mail sent contains the line: "Your on-call schedule rotation is starting:". I don't want to create confusion from this.

Nick Haller

Hi @Stephen Solomon ,

The Schedule Start emails cannot be customized at this time. Like you mentioned, the email's subject will consistently follow the format of something like:

"Your on-call rotation for Schedule XYZ is starting now."

^ Notice how the name of the schedule is mentioned, but not the name of the rotation. So it might make sense to break each of these rotations into their own schedule. That way the subject of these emails will vary. You could name the schedules something like:

• Weekday IT Team Schedule
• Weekend IT Team Schedule 

Hope this helps! Let us know if you have any other questions.