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Can't connect to trello/altassian and support page doesn't work

Kevin Ponseel

Hello community

I am sorry to ask this here, but it is been few days that I am stuck at the login page

Password recovery works, but when I put my password and click "log in"

I am having an error.
And I am not able to contact the support because the page is bugged too...

Any idea?

Thank you for your help, I can't access to any of my boards..

Have a good day

Accepted answers

Dirk Ronsmans

Hi @Kevin Ponseel and welcome to the community!

Ian already escalated the issue to the Atlassian engineers but let's see if we can get some more info in the meantime.

Have you tried another browser?
Perhaps an incognito window?
Also did you test this on a different device/different network? (maybe try the link on your phone to see if it's network related or device related)
do other colleagues also encounter this or is it just you?
do you maybe have a corporate VPN that's connected and blocking things? (have you tried without it?)

All comments

Iain Dooley

@Kevin Ponseel I have posted this in the Atlassian Slack channel

Dirk Ronsmans

Hi @Kevin Ponseel and welcome to the community!

Ian already escalated the issue to the Atlassian engineers but let's see if we can get some more info in the meantime.

Have you tried another browser?
Perhaps an incognito window?
Also did you test this on a different device/different network? (maybe try the link on your phone to see if it's network related or device related)
do other colleagues also encounter this or is it just you?
do you maybe have a corporate VPN that's connected and blocking things? (have you tried without it?)

Kevin Ponseel

Hello Dirk !
I found out where was the problem and why it happened on all my device

I use surfshark as VPN on my mobile and desktop, not sure why but if activated, I can't log to trello and get the error message above

I will whitelist altassan domain but is it not weird to not be able to use trello with a vpn ?

Have a good day and thanks so much for being so reactive

Dirk Ronsmans

Hey @Kevin Ponseel ,

Glad you found it! I would indeed assume that you could use it with a VPN (in theory) but of course we have no idea of knowing wha that VPN does with regards to url rewrites/redirects/...

You could always open a ticket with Surfshark I guess to see if they do anything weird

Good that you atleast can access it again now!

Kevin Ponseel

Hello Dirk

I whitelisted it's all good.

But I think it's not a problem with surfshark, it's a security on atlanssian trello

I explain this because when I am using my vpn, lot of website are asking if it's really me (sms, captcha etc..) when trello/atlanssian must not have those feature and just shut down the connection by security

It's just an idea but everything works well now thanks again

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