Why all incoming alert are associated with the only existing incident

serge calderara

Dear all,

I have an Incident which has been previously created from an Alert through the following Incident rule :

Then as a test I have a created manually a dummy Alert of P2 priority only with a different Alias than initial Alert which create the incident.

By doing so the created alert below, has been associated to the current incident BUT it has nothing to do with it as it is an other one, I was expected that a different incident would be created.

Why opsgenie did not create  new Incident ?

What is the rule that Opsgenie apply in order to know if it should create a new incident or associate the Alert to existing one ?

Thanks for clarification

regards

Samir

Hi @serge calderara 

 

If an incident is created through an incident rule, and that incident remains open, then all other alerts that are created that match that same incident rule, will be associated with the same incident.

 

So essentially there can only be 1 open incident per incident rule at a time.

 

Thanks,

Samir