how can i open an incident automatically if i get a p1 and p2 alert and at the same time open a jira ticket
Hi @[deleted],
Incident rules can be used to automate the creation of incidents: https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/
Note that these are only included under the Standard and Enterprise plans.
That incident rule might look something like this:
Hope this helps! Let us know if you have any other questions around this, or in general.
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