Can't login with iOS device

Question

I have no problem logging in to Trello via browser or app on my desktop, but with my iphone I get the error:

"We couldn't log you in

Before trying again:
* Close any id.atlassian.com windows in your browser

* Check your browser settings and disable any extensions that my interfere with cookies.

"

I don't know where this is coming from: I don't have anything else using atlassian and I've tried changing my default browser, but I keep getting the same screen. Any suggestions?

Garrett_89d460 · Answer

Hey James,

Sorry to hear you're experiencing that as well. If you haven't already, would you please send us a message on our contact form with your OS and app version as well please?

https://trello.com/contact

We'll be happy to troubleshoot!

James Potter_9d1ya8 · Answer

I have this exact same problem. Trello was working on my iPhone - now it no longer works and I get this error response. And it is never able to login.

It's extremely frustrating.

James

Garrett_89d460 · Answer

Hi Bren,

Sorry to hear about that trouble with the app.

Since this is pretty specific to your account, let's move this conversation over to email. Would you mind submitting a ticket on our contact form please? https://trello.com/contact

Include your OS and app version which will help us do a bit more digging.