Way to create a Butler Trigger based on Card Age?

Grant Anderson_9s5na3

I'm looking for a way to use card age as a trigger for other functions. 

 

I'm running a IT tech service center where new items come in and go through repairs or updates. Some of these cases take longer than I would like and I want to develop a system to make sure that nothing falls through the cracks. 

For example, if card age is between 0-2 days. Set Custom Field to GREEN

If card age is 3-7 Days Set Custom Field to Orange

If care age is 7-14 Days Set Custom Field to Red. 

Every Monday export a list of all cards which have custom field Red for follow-ups. 

 

Or if there's just a way to make the age of the card appear on the card in numbers. I'd even settle for 17 days etc. I know I can sort by age ascending and descending, but I really need to know the actual age of the card without having to go inside it and view details on every single one. 

Hannah Humbert - Simpla Workflows

Hi Grant! I would recommend using custom date field to achieve this. Create a custom date field called "created at", and then create a rule in butler to say "when a card is created, set the "created at" date to now." That will allow you to see the card's age which you could choose to have on the front of the card or not.

Then, create rules to trigger actions when the date is x amount of days ago. E.g. "if "created at" is set to a date 3-7 days ago, see the custom field to orange.