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Why am I stuck in a login loop with Trello?

Jamie Ryan Ainslie

My password (which has not changed) doesn't seem to work, and I'm being locked out of my Trello account. When I enter it I get the message:

"Your account has been updated. Please check your email to continue using Trello.

We'll send a recovery link to... (email)"

But no email appears.

I need support to look into this I feel.

Accepted answers

Vero Rivas

Hi @Jamie Ryan Ainslie

Look at this post

https://help.trello.com/article/743-recovering-your-trello-account

if this doesn't work, you can contact trello support directly

https://trello.com/es/contact

Cheers

All comments

Vero Rivas

Hi @Jamie Ryan Ainslie

Look at this post

https://help.trello.com/article/743-recovering-your-trello-account

if this doesn't work, you can contact trello support directly

https://trello.com/es/contact

Cheers

Jamie Ryan Ainslie

I have contacted support now, but I'm worried that if the problem persists, I will not be able to see any replies from the Trello team that come to my email

Michael Pryor

Our server was getting bounced emails (reason: 554 5.7.1 [internal] recipient address was suppressed due to customer policy ) but I've unchecked the suppression box so it *should* start sending messages again - but if the mail server bounces them like before, we will stop sending them again

Jamie Ryan Ainslie

I now have emails back running. And the advice i now get is to migrate my Trello account.

It is so irritating that I have had to go through this now and lose a day of access, when being complicit with your company's restructuring a few months back would have saved me all this lost time.

Freedom of choice eh?

"You are free to do what we tell you to"

Thanks Atlassian! You wasted the National Health Service of England's time and energy!