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@Maritza Arispe de Schmidlin
Welcome to the Atlassian community.
Which browser are you using and did you try it with a different one already?
The common approach would be to delete Cookies and empty te Cache (what is mostly the standard procedure). If that does not help are there any 3rd party plugins installed into your browser?
Cheers
Kurt
Thanks Kurt
If that helped, than please be so kind and accept the answer so that other having the the same problems have an idea how to approach the problem
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