Recovering Atlassian workspace

Question

Hi there!
I am new to atlassian. Thus I am hoping for genuine support from it's community,

Problem:

I created an atlassian account using a gmail account which was handled by a family link. Also I created a workspace "datakhoj.atlassian.net". However, when I tried getting back to the same workspace through the same family-linked gmail account, google did not authorize me.

After researching a bit, I found out that, the problem is due to family linked google account. Atlassian seems to not authorize such family-linked google accounts. If so, Atlassian should not have let me create the account in the first place.

However I want to link the same workspace "datakhoj.atlassian.net" to my alternative google account.

Is there any way I can do that??

Nic Brough -Adaptavist- · Answer

First, log into admin.atlassian.com with the account you are using here.  Just to check what you can and cannot do with it.

Next, is to raise a support request (with the account you are using here) over at https://support.atlassian.com/contact/ explaining the problem, and giving the url to your Cloud system plus something that identifies the google account that can't take ownership.

Data Khoj · Answer

@Nic Brough -Adaptavist-

Thank you so much for your reply!

It was my family managed Gmail account which I used to create respective Atlassian account.(which is now not authorized to sign in to the same created account)

And YES I have another Atlassian account which I would like to nominate for ownership. This same account which I am now using to get support from you would be the account which I would nominate.

What should I do now? Can you please navigate me through this?

Nic Brough -Adaptavist- · Answer

Hmm.  I didn't know you couldn't use family-managed accounts for admin.

However, I also can't sign up for a Cloud Jira with one, so I suspect your Jira was created with a different account, and that's the one you'd need to log into admin with.

If that's not the case, there's not a lot we can do, we'd need Atlassian to change the ownership of your systems over to an Atlassian account that is set up with a normal email address.

Do you have another Atlassian account you could nominate for ownership?  Or could you create one and then raise a support request with it?