nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automatically create incident from Alert in opsgenie

serge calderara

Dear all,

I have setup in opsgenie an Email integration in order to test the automatic creation of incident.

When an email came in, it properly create an alert, but what I try to find out is how to automatically create an Incident when an alert contains a specific string and how to map Alert field with incident fields.

My JSM is a Premium subscription, but i could not find the menu to configure Incident Rules ?

Thanks for help

regards

Accepted answers

Nick Haller

Hi @serge calderara ,

You'll want to use incident rules to automatically create incidents based off an alert's specific string. But I believe these are only included with JSM Enterprise.

https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/

Incident rules can be configured under the team receiving the alerts >> the specific Service >> Incident Rules tab:

comminc`.jpg

All comments

Nick Haller

Hi @serge calderara ,

You'll want to use incident rules to automatically create incidents based off an alert's specific string. But I believe these are only included with JSM Enterprise.

https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/

Incident rules can be configured under the team receiving the alerts >> the specific Service >> Incident Rules tab:

comminc`.jpg

serge calderara

@Nick Haller ,

I find it out, it was hidden inside the service integration configuration under Rules Tab, was looking for a button Incident Rules

regards

Nick Haller

I apologize, and agree the wording from plan-to-plan (JSM << >> OG) is a bit confusing. I'll try to have engineering clear this up.

JSM Premium maps to OG Standard. Our Incident Rule doc shows a warning at the top of the page mentioning Incident Rules are only included on the Enterprise plan. Which is what I was basing my belief off of:

But the JSM pricing page mentions automation of incidents is included with JSM Premium:

So can you trying creating a service under a team, then add an incident rule? And please confirm whether or not you are able to add a rule successfully.

Thanks!

serge calderara

I can see the Incident Rules under my services, it was hidden in a tab...

Yes licence and Plan are really horrible to understand.

why not simply map OPSG plan to Jira plan, sometime simpler thing goes smoother and avoid customer frustration

regards

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

opsgenie