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When you hide completed items in a checklist how do you keep them hidden?

Brandon Blackwell

It used to be that when you hid completed items in a checklist they stayed hidden, but that is no longer the case and it is extremely frustrating!

Whenever I open a card that contains checklists, all items are shown whether or not I clicked to hide them before and I have to hide them all again every single time.

The problem persists whether I am accessing from my phone or computer.

There has to be a way to make this function the way it used to be where hidden completed items stayed hidden unless you chose to show them.

Please help!

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Lara

Hi Brandon,

Thanks for reaching out!

That sounds a little strange. I wasn't able to replicate the issue on my side.

Would you mind checking your browser is supported and is up-to-date?

Could you also please check the same for the mobile app?

Let us know how that goes!

All the best,

Lara
The Trello Team

Brandon Blackwell

I am primarily using the Mac and iOS apps. If I need to use a browser I use Safari. I have checked and I am using the most recent version of everything, but I'm still having the same issue. My wife is having this issue as well, and it looks like a few other people have posted questions about the same thing, but I haven't seen any solutions yet.

Thanks!

Lara

Hi Brandon,

Thanks for the additional context!

We still haven't been able to replicate the issue on our side. Would you mind reaching out via https://trello.com/contact so we can take a closer look?

Thanks!

All the best,

Lara
The Trello Team

Amy Kasprzyk

I am quite sure this is still an ongoing issue and is related to clearing cache and/or cookies. I am having this problem and found mention of clearing cache and/or cookies being the cause. I just tested it and I am quite sure that is it.

Test: Open card, select "hide checked items" on my checklist. Close out of card. Clear cache and cookies. Reopen card. All of the "checked" items on my checklist are now showing again, and I have to reengage by clicking the "hide checked items" button.

Reviewing other posts in this forum this has been an ongoing issue and complaint since 2021 - this really should be addressed.