nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why is Atlassian refusing to log me in on Chrome?

Glennis McGregor

Suddenly after months of logging in fine, I can no longer log in with Chrome. I have to use Firefox.

There's not a log of plugins installed. The only recent plugin I installed is a resize window which I've turned off.

"We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Accepted answers

Gonchik Tsymzhitov

Hi @Glennis McGregor ,

can you reproduce it in private (incognito) mode?

if not, please ,clean your cache.

All comments

Gonchik Tsymzhitov

Hi @Glennis McGregor ,

can you reproduce it in private (incognito) mode?

if not, please ,clean your cache.

Matthias Gaiser _K15t_

Here's also the link to the docs how to clear the cache.

Glennis McGregor

Thank you Gonchik, this solution worked.

Mallory Keller

Hi, I have the same problem. I am getting the same issue in an incognito window, and I cleared my cache, and still have the same issue.

himanshupadia

Hi, I am also facing the same problem, in chrome and firefox both with normal and incognito windows. Clear cache and cookie in both browsers then also unable to login.

The strange thing is the same credentials working in fine community.

Please help me.

Rrrr_6uyoqk

So much time wasted by all searching for a solution.

Please vote to have them provide a better error message:

https://jira.atlassian.com/browse/BCLOUD-22664

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