SourceTree does not start after hard shutdown (sudden power off).

Sophie5

My PC (running Win 10 with latest updates) shut down hard from a sudden power off (human error).

I click on the SourceTree icon and it does ... nothing. No message. Just no start. I click on the icon, get the busy symbol for a moment, and nothing.

I did a complete uninstall and install with the latest SourceTree 1.9.6.1 with no change in behavior.

 

Sophie5

I found that the file

 

\Users\<username>AppData\Local\Atlassian\SourceTree.exe_Url_<randomstring>\1.9.6.1\user.config

was corrupted. Instead of being full of XML, most of the file was full of zeroes (0x00).

 

I copied the user.config file from the 1.9.6.0 sibling directory. I've lost some settings but SourceTree is working again.