Our custom field boxes went missing?

Question

Hi Trello community! Recently we have had all our custom field boxes just disappear off all cards in one board. We have another board under our account where so when we transfer the cards between the boards they reappear, but disappear again when transferred back. Can someone help with some info on how to get our custom field boxes back?

Blair at Atlassian · Answer

Hi @Tristan Reid

Yes, I'm thinking along the same lines as Brant - is the Custom Fields Power-Up still enabled on the board? If it was disabled, you can re-enable it and all the same information will still be present!

Let us know how it's going and if we can be of further assistance!

Brant Schroeder · Answer

Forgot to add this documentation that might be helpful https://help.trello.com/article/1067-using-the-custom-fields-power-up

Brant Schroeder · Answer

@Tristan Reid - Does the custom field still exist on that board?  Did someone happen to delete it?