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How to use advanced integration settings in opsgenie?

Lucas Jenß

We're currently trying to evaluate whether Opsgenie meets our requirements, and I've mostly been at a complete loss as to how to do things. The documentation often features cropped screenshots that don't show me where something is happening specifically, so maybe this is a silly question (I'm on the standard plan trial):

How do I access the advanced settings for an integration, for filtering and actions and the like? According to what I can see in the docs it should be somewhere under Teams > Integrations, but I have no such buttons there.

Additionally, which plan do I need to create a webhook integration? Does this only work on the enterprise plan?

Cheers
Lucas

Accepted answers

Nick Haller

Hi @Lucas Jenß ,

You should see an Advanced tab within each integration here:

If you do not see that then it's most likely a permission issue, or you are not on a Standard or Enterprise trial.

You would also need to be on the Standard or Enterprise plan to use the Webhook integration (or any other outgoing integration).

Hope this helps. Let us know if you have any additional questions, issues, etc.

All comments

Nick Haller

Hi @Lucas Jenß ,

You should see an Advanced tab within each integration here:

If you do not see that then it's most likely a permission issue, or you are not on a Standard or Enterprise trial.

You would also need to be on the Standard or Enterprise plan to use the Webhook integration (or any other outgoing integration).

Hope this helps. Let us know if you have any additional questions, issues, etc.

Lucas Jenß

Mmh, according to the Atlassian account I'm on the trial, but I'm guessing there's something wrong. According to the settings I'm in the Owner role, but I'm also missing lots of the settings in your left navigation bar. I suppose I need to contact support to get this fixed / resolved?

Nick Haller

As the Owner you are able to upgrade your trial under the Quick Start Guide:

Lucas Jenß

I think the problem might be that my opsgenie access is somehow linked to the Jira Service Management subscription, so I don't really have that quickstart guide at all (don't even thave the icon you're highlighting there).