How to create automaically an issue when an incident is created

serge calderara

Dear all,

We need to try to automate as much things we can and we were thinking of a scenario during our evaluation of opsgenie.

Question 1 : 
Is there a way to create automatically an incident when an certain amount of alert occurs ?

Question 2:

When an incident is created is there a way to create automatically an issue in Jira which is linked to Opsgenie incident ? 

Thanks for advise

regards

Samir

Hi @serge calderara !

 

Question 1: 

There isn't a way to create an incident in Opsgenie based on multiple alerts. However, you can use Incident Rules to automatically create an incident in Opsgenie when a specific alert is created.

i.e. if alert is created with message containing "Host XXX down", create an incident.

 

We do have a feature request to be able to create an incident in Opsgenie based on the creation of multiple alerts.

 

Question 2:

There isn't a way to have  a jira issue automatically created from the incident itself, since the automated jira integration is based on alerts in Opsgenie.

However, each incident will create responder alert(s) for each team that is a responder on the incident. So you could setup the Jira integration to create issues in Jira from one of the responder alerts.

Each responder alert will have an extra property field..

 

incident-alert-type: Responder

e.g.

So in the Jira integration, you can set it up to create issues in Jira that contain that field.

 

Right now integrations in Opsgenie pretty much all are based around alerts. I believe there will be more functionality between integrations with incidents in Opsgenie in the future.

 

Let me know if you have anymore questions!