Email Address Change - Not receiving Verification email to new address

Raju Desai

Hi Atlassian Team,

I tried changing my email address for the account. Upon doing that I receive an email to the old address notifying me of the attempt to change, however I see no verification email to the new address.

I tried to request for this change 6 times so far (with 24 hrs restriction every 3 attempts), but no progress so far. I read a thread in this community that a "temporary Pause" is placed on the email service for some reason and that seems to require manual intervention by Atlassian Team. Can someone help clear out the temporary pause on my new account? I am trying to evaluate the tool for the organisation and this issue is blocking me from moving forward with the trial.

Thanks!

Daniel Eads

Hi Raju,

I've just sent you a direct email about checking your new email address in our mail system. We'd need to know what the address is that you'd like to change it to, in order to check our mail system for a temporary pause. Given that you didn't share the address publicly already, I'm just assuming that you'd rather not post it publicly on Community. You can reply to the direct email from me with the address and I'll check the mail system to see if this is the problem.

Thanks!
Daniel | Atlassian Support

P.S. - for other people reading this question, the best thing to do if you find yourself in this situation is to ask a new question here on Community rather than replying directly to this thread. Asking a new question raises the chances that someone will see it! Atlassian Community is answered by other Atlassian users and a slice of Atlassian Staff. While we don't guarantee a staff response, asking a new question will increase the chances that Atlassian Staff see the question, or that our Community Leaders will notice the question and flag the appropriate Atlassian Staff to take a look. Thanks!