Stuck on "create a new team" page.

Question

Hi!

I've started using Trello a few days ago with my team, been using it constantly for the past 2 days. I've since closed the browser and attempted to access the board again. The only thing I can access now is the "Create First Team" page, which is odd since I'm already a part of a team. I can access both my boards from the android app without a problem, and it is the same account connected to both.

I tried clearing browser cache and using another browser to log in, both failed.

Anyone else encountered the situation and know how to resolve this?

Thank you!

GameBrew · Answer

Hi, thank you for the reply!

Actually, I managed to fix it by starting  a "fake" team and then deleting it. This game me access to my existing teams and boards.

But I'm glad to hear the problem doesn't exist anymore, thank you!

Ryan_cndpq3 · Answer

Hi there,

We had a bug related to this which is why you kept getting stuck on this screen. We rolled out a fix to the last week, so you should be able to use Trello normally now.

Can you let me know if you continue to run into problems?

Thanks!