Package Tracker Power-Up: Tracking Information Not Updating

Question

I have been using the Package Tracker Power-Up pretty heavily for small business use over the last year and a half. It has had a couple snags here and there where tracking info wouldn't update, but for the most part, it has been working great.

Until the last 2-3 weeks. None of my cards will update with new tracking information.

Help?!

Ryan_cndpq3 · Answer

Hi Rex and Nichole,

Our team is aware of this and looking into a solution with our Shippo which provides the data for the Power-up to work!

Thanks for your patience 😀

Ryan

Nichole Permites · Answer

I've been having the same issue as well! I contacted their support team but I was not able to get an answer.