Trello doesn't actually send a notification in slack - any help?

Question

So whenever i set up a channel alert in Trello to go to slack i'll put in something like

" @hereA video is ready for review {cardname}. Link {cardlink}"

but the @ won't actually "notify" the channel (aka it won't be highlighted yellow and won't "ping" the channel. and similar if I notify like "@John_DoeA video is ready for review {cardname}. Link {cardlink}" it will once again just type exactly that without actually sending a notification to the user.

I've looked extensively and can't find a solution - any of you know the issue or the fix?

Dan Ivory_4y9mok · Answer

Hi @Jonathan Wright ,

I've made a tutorial video about getting notifications in Slack when you are @mentioned / tagged on a Trello card. It's not going to specifically @mention someone in Slack but if your team sets this up then they will get the notifications in Slack at least. Hope it helps!

https://www.youtube.com/watch?v=H7gMmeTCIOI

Any questions, let me know! Or comment on the video.

Cheers,

Dan

Erin Burke · Answer

Hi Jonathan! I'm a PM on the Product Integrations team and we'd love to chat with you, you can reach out to me via email at eburke@atlassian.com

Ryan_cndpq3 · Answer

Hi Jonathan,

There isn't currently a way to send a Slack notification based on sending an alert from Trello. I'll make sure to pass onto my team to see if it is something that we can make available in the future.

Thanks,
Ryan