Hello KC AUG. As noted, I'm new to Atlassian and Jira Service Desk. I'm working to replace our current service desk with JSD and incorporate it with our Jira. Is anyone else doing the same?
Yes, We are. Do you currently have JSD installed on your jira instance?
Hello Bhanu! No, not yet. JSD is cloud, Jira is server.
When you have server, why do you want to go for JSD Cloud?
I am assuming he is looking at cloud since Server support is going away, but that is just a guess.
We use Service Management, formerly JSD as well. I moved us over from another service desk a couple years ago. What are you currently using?
Ah, Gotcha. In that case, Migrating jira to jira data center and installing Jira Service Management on top of Jira would make sense to me.
Hello Derek. We currently use Zendesk, but have outgrown it in desired functionality, and of course desire to link our service desk with Jira for a much more seamless integration with our other teams using Jira.
Ah yes, Zendesk. We did a POC with them when doing our due diligence in evaluating options when Atlassian broke the news of ending server support. Seemed to be a good product but we are pretty deep in Atlassian products and honestly it was more expensive. Let me know if you have any specific questions about JSD (JSM), I did a presentation to this group on our help desk migration to JSM as well as custom workflow and automation.
We use Jira and Jira Service Desk on premise, and are looking at migrating to cloud this year. So we're starting to think through some paths to migration since we need to switch to Jira Service Management.
What's going to be the nature of the integration?
One thing we have is a Service Desk issue - that needs to go to Tier II Support / Application Development - has a scripted workflow that creates a resolving issue in a Jira project.
Good morning BD. The JSD to Jira Service Management is just a name change, so that shouldn't be any big deal for you. Your question about the integration I would need to know what integration you are referring to? The move to cloud would be more of a migration. Data, Functionality, Schemes and user communication. All of these things should be focused on during a migration, we are going through the same process at my place of business.
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