Herzum approval page redirected to customer portal home page issue..

Question

Hi guys,

While logged off; if a customer clicks approve button from an herzum approval email, approval page (jira…/secure/hapactionapprovecomment.jspa?.....) opens. However,  while logged in; for the same situation,  automatically redirected to customer portal home page and cannot view the approval page.

How can I solve this issue?

Thanks.

Hakan TANIL · Answer

Thank you for your interest. I'll do it.

Antonella Capalbo · Answer

Dear Hakan Tanil,

In order to assist you with this issue, please, sign up in our customer portal (https://chicago.herzum.com/jira/plugins/servlet/desk) and create a technical support ticket that illustrates the problem.

Sincerely,

Antonella Capalbo,

Herzum Support Team