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How do I get Trello to use the correct email address?

V Linsley

Hi everyone,

My Trello account was created using a GMAIL email address (using a Google sign on via Atlassian), however whenever one of my partners tries to invite me to a board, the email is directed to another email address I use (HOTMAIL). Everything I do in Trello is done using the Google/GMAIL sign in.

My account was set up using GMAIL at the Atlassian level. It also seems that I have a HOTMAIL account set up at the Atlassian level as well. I have followed instructions and went into Atlassian and removed the HOTMAIL address (I honestly have no idea how a HOTMAIL logon it was created in the first place?) however emails and board invites sent from my partners continue to go to my Hotmail and I am unable to join any baords.

How do I ensure only my GMAIL email is used and ensure I can connect to my partners boards?

Any help is appreciated.

Vince

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Soumyadeep Mandal - SaM

Hi @V Linsley ,

Welcome to the community!

Please have a look at this articles

https://help.trello.com/article/739-merging-multiple-trello-accounts

https://blog.trello.com/trello-account-switcher-feature

You can also ask Trello support for internal account help!

Iain Dooley

@V Linsley when you click on your profile picture in Trello in the top right which email address shows there?

V Linsley

My Gmail address. But whenever someone on the team assigns me to a Board the email goes to Hotmail and when clicked opens in a Trello login/account I didn't even know I had.

Iain Dooley

@V Linsley they're probably inviting you by username rather than email. Get them to type out your full gmail address when adding you to the board, you'll probably find that you have 2 accounts, one of which was created a long time ago

V Linsley

Thanks, but is there a way to get Trello to use my gmail account for my user name? I'm not aware I have another user name for my gmail - why does it choose Hotmail. Having people type out my full email address every time they need to add or connect with me seems unnecessary?

If I delete this other account (HOTMAIL) will this solve the problem?

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