How can I send an email every 24 hours to a client external to Jira

Question

How can I send an email every 24 hours to a client external to Jira, with a field called "Customer Email" and also that it depends on an "Attachment Field" and that it does not have an attachment?

Boris Berenberg - Atlas Authority · Answer

We support this in Notification Assistant for Jira

Jack Brickey · Answer

If you want to send to individuals that do not have access to your Jira (non-users) then you should use Automation.

Trigger - scheduled rule to run daily

Conditions - what ever meets your needs

Action - send email

It is pretty straightforward to do but if you have questions when setting this up just let us know. Glad to assist. Below is a link to some Automation documentation that might help.

automation-triggers

KAGITHALA BABU ANVESH_z1zl10 · Answer

Hi @marco espinoza ,

Example : project = xyz and  customer email = ABCD  and attachments is EMPTY

current I'm using Jira server. there is subscription is enabled only for self / groups.

I'm assuming the same kind of structure will be there in JSM filter subscription. If Yes

then create a group with that external users.

Note : The arrow marked is an example group

If the user is not available in Jira , You can try by using automation for Jira.

Hoping this may helps you a bit.

Thanks.