In a JSM generated alert, how do I get a hyperlink set up to go to the Jira ticket?

Chris Thomas

As I'm sure many people here have experienced, getting a night call at 3:14am isn't fun. The SO is grumpy, the dog thinks shenanigan's are afoot and tries to helpfully alert everyone in a 1 mile radius of such. The last think I want to do is try to copy the ticket number, switch to a different app, search the app then hope I clicked the right one all on a cell phone.

Is there a way to just set up a hyperlink right to Jira?

Nick Haller

Hi @Chris Thomas ,

At this time we do not have a dynamic field that provides a hyperlink directly to the ticket - but we do see most customers using this as an alternative:

https://accountname.atlassian.net/browse/{{key}}

^ "accountname" would be your site, and {{key}} pulls the issue number automatically. This essentially provides a hyperlink to the ticket.

The integration / configuration would look something like this:

 

And the alert would look something like this with a clickable link to the ticket:

 

Hope this helps! Let us know if you have additional questions or issues around this.