Github power up keeps asking for permissions

Question

Every time I open my Trello board, or come back to an open one after about 15 minutes, the GitHub power up does not pick up my authorization. So instead of seeing my pull requests properly, I see them greyed out without detail and I have to click a button to enable the extension again. After I click the button, the process runs automatically so it does know I already enabled the access before, yet my Trello cards seem not to know that.

I have already tried disabling and enabling the power up. This happens to me on multiple boards. Looks like a bug with the power up to me - does anybody know if I can do anything to fix this problem?

Michael Brown_p9dep0 · Answer

I have exactly the same issue. Trello is constantly re-requesting GitHub authorisation, which makes it almost useless. This is definitely a bug in the Trello GitHub power-up.

Soumyadeep Mandal - SaM · Answer

Hi @Lenka Pitonakova ,

Please have a look at this documentation

https://help.trello.com/article/1023-using-the-github-power-up

you can disable the power-up and enable it again the try to use it. If your problem still exists you want you can ask Trello support HERE

Regards,

Soumyadeep

Lenka Pitonakova · Answer

Hmm in that case, to me, the power-up simply doesn't work well and it should handle authentications in a better fashion. It's terrible from the usability perspective - especially as it looses the authentication credentials / token every 15 minutes or so.

Bitbucket power-up certainly doesn't have the same issue.