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Had to log into Atlassian, logged me out of Trello and now I am not part of our Trello team.

Jeff Seal

I am the admin for our company Trello account. I needed to edit the users, but it made me log into Atlassian first. After logging into Atlassian, it logged me out of Trello. When I logged back into Trello, it is acting like I have never been a Trello user and is wanting me to start a blank, new board. Using the exact same email, now I cannot access our Trello boards. Tech support has been amazingly poor thus far and said they couldn't figure it out and have not responded in over a day. Their last response was that my user id is lost between Atlassian and Trello. Has anyone ever experienced this and been able to fix it?

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Nic Brough -Adaptavist-

I think you have two accounts here and Trello is treating them as separate entities. I managed to dodge this particular bullet myself when my various Trello accounts were moved over to Atlassian accounts, but I've seen other people run into it.

Let's step through the first part of the question:

>I am the admin for our company Trello account.

Ok, at this point, you have an account that is related to (or owned by) your company. This has access to your company Trello

> I needed to edit the users, but it made me log into Atlassian first.

So you now need an Atlassian account to get into Trello.

>After logging into Atlassian,

This implies your "company account" is not an Atlassian account, and so you have logged in with another entity - your Atlassian account

>it logged me out of Trello.

Yes, there's a long standing problem that a browser session can only sustain one Atlassian account login at a time. So your login to your Atlassian account has dumped your session information from the company (now) Atlassian account

So, you're now logged into Trello with your Atlassian account, and not your company Atlassian account.

>When I logged back into Trello, it is acting like I have never been a Trello user and is wanting me to start a blank, new board.

Yes, that's because your own Atlassian account hasn't used it before.

What you need to do is log out of your Atlassian account, and re-login with your company Atlassian account.

(Don't get me wrong, whilst I'd say this is broadly correct behaviour, I don't like it - the communication is poor and the inability to have more than one active Atlassian account in a session is pretty dumb - google have handled it for years, so we know it's not exactly hard)

Jeff Seal

Hello Nic,

The part I am confused about is that my company account and my Atlassian account both use the same email. How can I log into Trello with my email when it is the same email used for Atlassian? If I log out of Atlassian and Trello, and try to log into Trello, it has assigned me a new username tied to my email and gives me blank boards. This is the last I heard from support:

***

Ahh, I see what you mean, and I see the other account now. There's a snag with the email assigned to it now though. I believe this is somehow related to how Gsuite works with Atlassian accounts, but unfortunately I don't have access to the tools to fix it.

I'm going to loop in a colleague that can hopefully help provide a bit of insight. Are there any other admins of the Team you are managing? If so, I'd suggest to ask them to add your new account (jeffseal3) to that Team in the interim while I get more information on this with a colleague.

Let me know if you have any other questions, or if there's anything I can do in the interim.

Jeff Seal

Also, remember when Trello support was AMAZING before they were purchased by Atlassian?

Nic Brough -Adaptavist-

You can't have two Atlassian accounts with the same email.

The Atlassian account you are using to access Trello now is not one that has been granted access to your company Trello boards. If you want to carry on using that account, you will need to get one of the admins to add it in, then the company owned boards will appear.

I remember Trello support being excellent, but I've not noticed any weakening. If anything, they improved - I had a number of clients have had problems that Trello didn't fix, but got fixed after Atlassian took over.

Ryan_cndpq3

Hi Jeff,

Ryan here from the support team, it seems that you haven't been receiving our responses in your support tickets, so hopefully we can help you out here.

It looks like your account isn't connected to an Atlassian account correctly yet. Therefore, you'll need to complete these steps to complete the migration and log in. I've sent an email to you now with the subject "Action required: Connect your Trello account to Atlassian". Can you check your inbox and any spam folders for this? Once you find it, copy the link out of the email and post it into an incognito browser window - this will help to make sure nothing conflicts with the migration process. If you're asked to log in to your Atlassian account at any time, use your email address and password for this rather than any social logins.

If this doesn't work out, let me know and we can figure out an alternative to get you back into your account.

Thanks,
Ryan

Elizabeth Adigun

I am having this exact problem and I've done everything but nothing is working

Jamie waldbillig

I am also having the same issue and find it extremely frustrating that I cannot directly connect with anyone to assist. Can you please reach out to me directly?