Has anyone had this error when trying to create a Portfolio plan ?
Hi @Sue Webber
Would recommend you to check on the lexorank - https://confluence.atlassian.com/jirakb/understand-the-lexorank-managment-page-in-jira-server-779159218.html
Thanks Fazila.
The linked documentation is not very helpful.
I am still battling with this. Attached is view of the log and the errors we get when trying to open Roadmaps
2021-01-18 18:58:02,547 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields 2021-01-18 18:58:02,553 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[-859340285902835] - 1 out of 4 rows (25%) complete. 2021-01-18 18:58:12,559 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors 2021-01-18 18:58:12,559 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted. 2021-01-18 18:58:12,560 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=-859340285902835 returned errors: Errors: -859340285902835 Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.] 2021-01-18 18:58:39,933 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [com.atlassian.greenhopper.performance] MarkerRowsPresentCheck { "minMs": 199, "avgMs": 283, "maxMs": 527, "cnt": 5, "currMs": 253 } 2021-01-18 18:58:39,933 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [service.lexorank.integrity.LexoRankIntegrityCheckerImpl] Checking LexoRank integrity for rank field [id=10000, name=Rank] 11% complete. 2021-01-18 18:58:40,185 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [com.atlassian.greenhopper.performance] MarkerRowsCorrectCheck { "minMs": 200, "avgMs": 226, "maxMs": 258, "cnt": 5, "currMs": 252 } 2021-01-18 18:58:40,185 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [service.lexorank.integrity.LexoRankIntegrityCheckerImpl] Checking LexoRank integrity for rank field [id=10000, name=Rank] 22% complete. 2021-01-18 18:58:40,425 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [com.atlassian.greenhopper.performance] MarkerRowsBucketCheck { "minMs": 197, "avgMs": 218, "maxMs": 243, "cnt": 5, "currMs": 240 } 2021-01-18 18:58:40,425 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [service.lexorank.integrity.LexoRankIntegrityCheckerImpl] Checking LexoRank integrity for rank field [id=10000, name=Rank] 33% complete. 2021-01-18 18:58:40,679 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [com.atlassian.greenhopper.performance] RankOutOfBoundaryCheck { "minMs": 254, "avgMs": 411, "maxMs": 586, "cnt": 5, "currMs": 254 } 2021-01-18 18:58:40,680 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [service.lexorank.integrity.LexoRankIntegrityCheckerImpl] Checking LexoRank integrity for rank field [id=10000, name=Rank] 44% complete. 2021-01-18 18:58:40,682 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [service.lexorank.integrity.LexoRankIntegrityCheckerImpl] Checking LexoRank integrity for rank field [id=10000, name=Rank] 56% complete. 2021-01-18 18:58:41,023 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [com.atlassian.greenhopper.performance] IssueRowsBucketCheck { "minMs": 283, "avgMs": 311, "maxMs": 352, "cnt": 5, "currMs": 341 } 2021-01-18 18:58:41,024 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [service.lexorank.integrity.LexoRankIntegrityCheckerImpl] Checking LexoRank integrity for rank field [id=10000, name=Rank] 67% complete. 2021-01-18 18:58:41,265 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [com.atlassian.greenhopper.performance] BalanceEntryCheck { "minMs": 191, "avgMs": 222, "maxMs": 246, "cnt": 5, "currMs": 241 } 2021-01-18 18:58:41,265 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [service.lexorank.integrity.LexoRankIntegrityCheckerImpl] Checking LexoRank integrity for rank field [id=10000, name=Rank] 78% complete. 2021-01-18 18:58:41,358 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [service.lexorank.integrity.LexoRankIntegrityCheckerImpl] Checking LexoRank integrity for rank field [id=10000, name=Rank] 89% complete. 2021-01-18 18:58:42,155 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [com.atlassian.greenhopper.performance] DuplicateRanksCheck { "minMs": 441, "avgMs": 595, "maxMs": 810, "cnt": 5, "currMs": 796 } 2021-01-18 18:58:42,155 http-nio-8080-exec-39 INFO suwebber1 1138x63232x1 4419mh 196.30.243.148,10.25.17.3 /rest/greenhopper/1.0/lexorank/integrity [service.lexorank.integrity.LexoRankIntegrityCheckerImpl] Checking LexoRank integrity for rank field [id=10000, name=Rank] 100% complete.
Caused by: java.lang.RuntimeException: Could not find suitable distance for rank. at com.atlassian.greenhopper.model.lexorank.LexoRank.findSpacing(LexoRank.java:217) at com.atlassian.greenhopper.model.lexorank.LexoRank.between(LexoRank.java:185) at com.atlassian.greenhopper.model.lexorank.LexoRank.between(LexoRank.java:146) at com.atlassian.greenhopper.model.lexorank.LexoRank.genNext(LexoRank.java:108) at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.rankInitially(LexoRankOperation.java:216) at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.performRankOperation(LexoRankManagerImpl.java:300) at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.getRankOrRankInitially(LexoRankManagerImpl.java:86) at com.atlassian.greenhopper.service.rank.JpoRankOperationPreparer.prepareRankOperation(JpoRankOperationPreparer.java:62) at com.atlassian.greenhopper.service.rank.RecursiveRankOperations.rankLast(RecursiveRankOperations.java:93) at com.atlassian.greenhopper.service.rank.JpoRankServiceImpl.rankLast(JpoRankServiceImpl.java:63) at com.atlassian.rm.common.bridges.agile.InternalAgileRankService$2.perform(InternalAgileRankService.java:82) at com.atlassian.rm.common.bridges.agile.InternalAgileRankService$2.perform(InternalAgileRankService.java:77) at com.atlassian.rm.common.bridges.api.plugins.access.DefaultUnsafeBundleServiceAccessor.perform(DefaultUnsafeBundleServiceAccessor.java:65) at com.atlassian.rm.common.bridges.agile.InternalAgileRankService.rankLast(InternalAgileRankService.java:75) at com.atlassian.rm.common.bridges.agile.BaseAgileRankServiceBridgeJpo.rankLast(BaseAgileRankServiceBridgeJpo.java:38) at com.atlassian.rm.common.bridges.agile.AgileVersionDomainRankServiceBridgeJpo.rankLast(AgileVersionDomainRankServiceBridgeJpo.java:9) at com.atlassian.rm.jpo.env.rank.BaseJiraEnvironmentRankService.rankLast(BaseJiraEnvironmentRankService.java:53)
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