Turn On Notifications for all customers by default

Joshua Keele

Hi same issue here. Why can it NOT be setup for ALL customers in an organization to default ON

Angélica Luz

Hello Joshua,

Thank you for reaching out to Atlassian Community!

When it comes to Organizations, customers will receive only one notification informing them that the ticket was shared, it's not possible to change that.

There are feature requests suggesting improvements for that:

• Ability to choose send notification to some organizations
• Send Notifications to Service Desk Organization Members By Default

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica