Cannot login to Trello app Android, why?

Question

I have been using the Trello android app for a while, no problems. Now however, I cannot login and the following message appears: "Something's gone wrong trying to log in. Make sure to log in with Google or SSO if that's how your account is set up." I can still log in through my phone's browser, however.

The last sentence of the error message is irrelevant, as I'm logging in with an Atlassian/Trello account. I have tried reinstalling the app, resetting password. This error began on 20.12.2020.

Any help appreciated, Lester.

Blair at Atlassian · Answer

Hi Lester,

We'd like to review this with you in a bit more detail. We couldn't locate a support ticket, nor a Trello account using the email linked to your Community profile. Could you please submit a ticket on https://trello.com/en-US/contact and mention the email you're using to try to log into Trello, as well as your Community post? With that, we can reach out to you directly and figure out what's happening and try to help get you logged in!

Thank you!

Blair from Trello Support

Soumyadeep Mandal · Answer

Hi @Lester Gaddy ,

Welcome to the community!

You have to clear cache & data from the app then try to log in to your account!