Can't change my email address - don't receive verification mail

Andreas Vogel_e9lzj4

Hi

 

I try to change my email address in my atlassian account. 

The problem is that I don't receive the verification mail on the new email address, I only get the email to the OLD address that a change is requested. 

 

I've seen this Post ( https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html ) and I'm doing exactly the steps as described there. 

 

I've checked my spam / junk folder and if the new address is already linked to any other account / product, but it's not. 

 

Any other suggestions? 

 

Thanks!

Andreas

Daniel Eads

Hi @Andreas Vogel ,

Daniel with Atlassian Support here! Our mail service received an error from your new email addresses email server when the verification email was sent:

550: 550 Requested action not taken: mailbox unavailable

When our mail service gets errors like this, it takes a temporary pause from sending more mail so it doesn't overwhelm the receiving mail server. You could imagine the problems it might cause a small company if they had a couple users with full mailboxes, and Jira notifications continued to pour in.

I've cleared out the temporary pause on your new account - so the verification email will try to deliver again if you resend it. Please double-check for typos in the new email address as well, just in case! If the mail service gets this error again, it will go back into "paused" mode and I'll need to clear that out for you once more.

Let me know either way when you retry - I'm keen to know that you were able to get your new address squared away!

Cheers,
Daniel | Atlassian Support