Card not found error

Question

HI

When some of my colleagues click on the links in the notifications email they get in outlook they always get the message "card not found". They can easily go into the board and open the card, but the links doesnt work. They are all members of the board, so I cant figure out why the links in the notification email doesnt send them directly into the card as it does with all other members of the board.

Looking forward to hear from you

nordicair_admin · Answer

You are welcome - I had the same issue with some of my users 😊

Johan Krarup · Answer

Thanks - that worked

Soumyadeep Mandal · Answer

Hi @Johan Krarup ,

Welcome to the community!

Just clear the cache and data from the browser/app and then generate the sharable link and follow this documentation https://help.trello.com/article/824-sharing-links-to-cards-and-boards

and also make sure you are sharing the link of the card to the user who is already a member of the board!