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source tree crashes when try to edit remotes. how to fix that?

Lesley_6boeom

I am using source tree version 3.3.9 and git version 2.29.2.windows.3. I connected local repository to remote via ssh, everything working well. but remote icon in the right top corner shows an exclamation mark to indicate an error. when i try to edit my remote origin in settings, suddenly app crashes and close. i have completely reinstall the source tree but cannot fix that. is there any solution to fix that?

Accepted answers

All comments

Daniel Ebers

Hi John,

welcome to the Atlassian Community!

Have you had the chance to look into logs?
Probably an error is logged there pointing to a possible cause?

https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html

Let us know if you found something out!

Regards,
Daniel

Lesley_6boeom

sourcetree.log file returns,

ERROR [2020-12-12 22:06:10,730] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-12 22:06:10,768] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-12 22:16:59,331] [1] [SourceTree.Utils.WindowsOSHelper] [Log] - OpenWebBrowser for git@bitbucket.org:LesleyJJ/hrm-backend.git failed with exception: System.ComponentModel.Win32Exception: The system cannot find the file specified

Daniel Ebers

There is nothing visible that should lead to a crash but in case you can fix the source of the errors it might have a positive contribution to the overall situation.

The last error reminds of a bug for example:
https://jira.atlassian.com/browse/SRCTREEWIN-7964
In some other related cases it was reported due to missing 'git' on the system at all.

Jonathan Levin_gpqskd

Happening to me as well!

Even after cloning fresh repository, Clicking "Repository settings", then trying to edit the default hangs then crashes the app.

Logs:
```

ERROR [2020-12-27 09:49:08,301] [1] [SourceTree.Notifications.NotificationsManager] [Log] - Unable to set owner as parent is not visible or non-existent
ERROR [2020-12-27 10:16:26,666] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to check login for user [UserName]
ERROR [2020-12-27 10:17:10,152] [1] [Sourcetree.Installer.Squirrel.Utils.UpdateHelper] [Log] - Couldn't read staging user ID
ERROR [2020-12-27 10:17:10,156] [1] [Sourcetree.Installer.Squirrel.Utils.UpdateHelper] [Log] - Couldn't read staging user ID
ERROR [2020-12-28 13:26:32,049] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-28 14:29:05,547] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-28 14:29:05,593] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-28 14:29:05,596] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist

...

ERROR [2020-12-30 02:30:47,212] [1] [SourceTree.Notifications.NotificationsManager] [Log] - Unable to set owner as parent is not visible or non-existent
ERROR [2020-12-30 02:41:31,202] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-12-30 02:41:31,251] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist

...

ERROR [2021-01-03 13:14:41,010] [1] [SourceTree.Notifications.NotificationsManager] [Log] - Unable to set owner as parent is not visible or non-existent

ERROR [2021-01-03 13:22:31,525] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist

...

```

(SoruceTree 3.4.1, Git for Windows 2.92.2)

Igor Jovanoski

Same here
ERROR [2021-01-04 11:31:28,683] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2021-01-04 11:31:28,790] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2021-01-04 11:31:28,796] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2021-01-04 11:34:26,233] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2021-01-04 11:34:26,306] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2021-01-04 11:34:26,310] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist

(SourceTree 3.9.4)

Which is a shame.. The pull request feature was mostly what I have been using it for. Now with this it renders the application useless

Matthias Folte

Any news on this issue?

Facing the same problem. Happening to me for remote GitHub repositories, private aswell as public.

I also get the log entry

ERROR [2021-01-06 19:48:09,949] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist

Although this message does appear on application start. When I try to edit and the app crashes there is no additional log entry made.

The Stacktrace I got from the Windows Eventmonitor looks promising though:

Anwendung: SourceTree.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.NullReferenceException
bei SourceTree.ViewModel.RemoteDetailsDialogViewModel.set_Url(System.String)
bei SourceTree.ViewModel.RemoteDetailsDialogViewModel..ctor(SourceTree.Model.Repository, System.String, System.String, System.Collections.Generic.List`1<System.String>, SourceTree.Model.RepositoryRemoteProjectLink, System.Action`2<SourceTree.ViewModel.AbstractDialogViewModel,Int32>, SourceTree.CustomActions.ICustomActionsManager, SourceTree.Scheduler.ISchedulerManager, SourceTree.Repositories.IRepositoryManager, SourceTree.Diagnostics.ITraceManager, SourceTree.Scheduler.IDispatcher, SourceTree.Accounts.IAccountManager, SourceTree.Diagnostics.IFailureHandler, SourceTree.Dvcss.IDvcsManager, SourceTree.Repositories.IRepositoryMonitorManager, SourceTree.View.FileLists.IFileListViewManager, SourceTree.View.Container.IFileListContainerViewManager, SourceTree.View.Diff.IDiffViewManager, SourceTree.Configuration.IConfigurationManager, SourceTree.View.Process.IProcessDialogViewManager, SourceTree.View.ChangeSets.IChangeSetViewManager, SourceTree.Notifications.INotificationsManager)
bei SourceTree.ViewModel.RepoSettingsDialogViewModel.EditRemote()
bei SourceTree.ViewModel.RepoSettingsDialogViewModel.<get_EditRemoteCommand>b__64_0(System.Object)
bei SourceTree.View.Utils.RelayCommand.Execute(System.Object)
bei SourceTree.View.Dialogs.RepoSettingsDialog.RemoteListDoubleClicked(System.Object, System.Windows.Input.MouseButtonEventArgs)
bei System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
bei System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
bei System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
bei System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
bei System.Windows.Controls.Control.HandleDoubleClick(System.Object, System.Windows.Input.MouseButtonEventArgs)
bei System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
bei System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
bei System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
bei System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
bei System.Windows.UIElement.OnMouseDownThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
bei System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
bei System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
bei System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
bei System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
bei System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
bei System.Windows.Input.InputManager.ProcessStagingArea()
bei System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
bei System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
bei System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
bei System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
bei System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
bei MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
bei MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
bei System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
bei MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
bei MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
bei System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
bei System.Windows.Application.RunDispatcher(System.Object)
bei System.Windows.Application.RunInternal(System.Windows.Window)
bei SourceTree.App.Main()

Matthias Folte

To add to this: This does not happen to me using Azure DevOps Remotes.

Jabal Logian

I tried to uninstall the source tree, download it, then install it.
It worksed for me.

Jabal Logian

I tried to uninstall the source tree, download it, then install it.
It worksed for me.

Nicolas Helou_jsbvsm

For me deleting the Sourcetree cache worked. I closed Sourcetree and deleted these folders:

C:\Users\<user>\AppData\Local\Atlassian\SourceTree.exe_Url_XXX

with XXX being some kind of hash. Then I was able to edit the remote settings again.

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