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Why email notification not send when card created via API?

Evgeny Tarasenko

I've subscribed to board events and get notification when somebody create, comment card, e.t.c.

Now I've try to add some integration and create cards via REST API from separate account created specific for this purpose. Card successfully created by REST API call, but I don't receive email notification about that. Is it expected behavior or a bug? How can I fix it?

Accepted answers

unknown

That is not the expected behaviour. Creating or updating a card via the web interface or the REST API are the same as far as Butler is concerned, and you should receive an email notification for either.

Double-check the rules in the Butler command that is responsible for sending the email notification or your email notification settings if you are watching a board / list.

All comments

unknown

Double-check the rules in the Butler command that is responsible for sending the email notification or your email notification settings if you are watching a board / list.

Evgeny Tarasenko

Thank you for the quick response! I'll glad to provide any addition information which will help to reproduce this issue.

unknown

Can you clarify what you mean by "subscribed to board events". What is the mechanism that is sending you those emails. Is it...

1. A Butler rule

2. Trello's 'watch' feature on the board / a list

3. Something else

I've double tested scenarios 1 and 2 and they both work as expected when a card is created or updated via the REST API.

Evgeny Tarasenko

2nd case, I subscribed to the board with "Watching" button.

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