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Invitation to board gives nonsensical error message

Martin Hunke

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I have an a Atlassian account, mhunke@braver... and I received an invite to a board.

The board shows up fine but it has a banner saying I need to create an account for Trello with mhunke@braver... and the email address required is the very email address I am logged in with. I'm stumped. Any ideas?

Accepted answers

Soumyadeep Mandal

Hi @Martin Hunke ,

Welcome to the community!

I think you are login with an Atlassian account you just need to link Trello with Atlassian.

Just click on create an account shown in the screenshot and follow the procedure. Just make sure to use the same email id.

All comments

Soumyadeep Mandal

Hi @Martin Hunke ,

Welcome to the community!

I think you are login with an Atlassian account you just need to link Trello with Atlassian.

Just click on create an account shown in the screenshot and follow the procedure. Just make sure to use the same email id.

Martin Hunke

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Thank you for your suggestion. When I click on "create an account" in my screenshot, I get to Trello account setup. Underneath, there's a link to log into an existing account. I click on that and enter my mhunke@... info. It then shows my account and asks if I want to choose this account mhunke@... I click on "continue".

After that, it sends me back to the very page I posted a screenshot of. Including the error message. I am stuck in an endless loop. Any idea?

Martin Hunke

I ended up creating a different account so this board then belonged to a newly created account. That worked and the error messagew disappeared. I then transfered to board to the account I originally wanted. That also worked. Now I am set.