persistent log in error on trello app for iPad.

Question

i keep getting this persistent error trying to log into my ipad app,  despite being able to log in successfully via browser and desktop apps.

I am not using a browser and my ipad date/time settings are automatic.   So what do I check?

(Trello did work on the ipad before i set Trello up on my desktop, but since resetting passwords I have been unable to log back in.).

Multiple times:

i did clear cache.

i did reboot ipad.

i did uninstall and reinstall Trello.

Same error message.

What‘s up?

What do I do?

Blair at Atlassian · Answer

Thank you for that, Anna! We'd like to take a closer look at the specific error messages you're seeing (it doesn't look like the screenshot of the error is showing up on this post) - I'll be sending you an email from our support system to collect more information and work through this with you!

Anna Kruse · Answer

I am running software version 13.5.1 on iPad 6th generation?

Blair at Atlassian · Answer

Hi there, super sorry to hear about that issue!

Right now, we support iOS Version 12 or higher. Could you please share the version of iOS running on your iPad?

Thanks so much!